Backstory: Danno registered the TWM crew to get us media passes for NXNE “two months ago” he says. Not that I doubt Dan, but even if it wasn’t 2 months ago, it WAS at least 1 month ago, as I attended the NXNE Press Party at the Mill St. Brewery on May 13th. To get into that event I told them my name and they checked me off the list (which my name was on). There was a small lineup but we got in within 5 minutes with DVD presskits and everything.
So now, today, it was time to pick up our actual media passes at the Holiday Inn on King, where NXNE was set-up.
Never seen such a mess. While the artist line-ups were breezing by, Dan, Tyler and I stagnated for 20 minutes in a line consisting of approximately 6 people. So that’s 20 minutes, so far. Then we get to the front of the line and present our pre-filled-in yellow cards with our names and basic information (which I can only guess was to use for giving to their team of people who were going through the pass index and delivering them to the booths - AT LEAST THIS WOULD HAVE BEEN THE LOGICAL ASSUMPTION)
But no. Our passes apparently weren’t printed yet. 1-2 months is apparently not enough time to get their macbooks to print 4 pieces of paper for us. I get it, TWM is not the CBC, or the Star, or Eye, but c’mon, you had months to get this shit together. So they said they were printing them and if we came back in 15 minutes to the walk-up area they’d be ready. We’re up to 30 minutes now.
Add in 15 minutes of waiting and now we’re up to 45. When we return we wait in the walk-up line for 10 more minutes (55) and once we get to the front we’re told they are not printed. Dan is getting mad. Then they say they are printed, but they can’t find them; someone filed them wrong. They say they’re re-printing them right now. Dan is getting mad. Then the guy says the media requests for Jenny and I weren’t for passes, just wristbands, so we’re not supposed to be getting passes anyway, therefore no one is printing them for us. I wonder why the first registration booth didn’t fucking know that right away, and told us passes were being printed (as wristbands don’t need any extra printing). Dan is getting mad. Dan wants passes. I’m exactly 1 hour late to return from my 1 HOUR lunch break as we’ve now officially been waiting 80-90 minutes with no passes (I’ve been gone for 2 hours from work including walking time to the hotel).
The guy informs us that while he’s sorry, there’s a lot of other people registering at the same time and that it’s really busy. I understand his point, but in hindsight I wonder if ANY of those other people who are strolling up to the registration desk and registering for the first time (and getting brand new passes printed) had pre-registered 2 months and had already been waiting in fucking lines for over an hour getting dicked around by 20-nothing volunteers with no clue what they’re doing and giving us conflicting information and excuses?
At one point does someone in charge make us a priority? I realize they are busy, but this is very poor customer service. Also it is very evident that there was no point registering in advance, since walk-up artists and media people ended up getting served quicker than we did. Thanks a lot NXNE.
Now, I’m off to put a shirt back on, and meet Danno to get my pass, as I couldn’t wait any longer (I left Dan there once the guy said if just came back in 10-15 MORE minutes, the passes would be ready for us - ARE YOU KIDDING ME?)
Symbolically, on my way out of the NXNE registration area, the hotel was running a fire alarm test and the metal fire walls crashed down around the mesinine area. Perhaps Dan’s head exploded into a ball of fire and set-off the alarm.
PS. CMW registration took, literally, 5-10 minutes. And it was at the Royal York, with expensive-looking snacks. Fock.